Loyalty Points Program Ended May 24th
As a My Halo Rewards member, you’ve been earning points on your pet's favorite Halo products. Soon, we’ll be partnering with Chewy to make ordering and subscribing more convenient. While this means our loyalty program is ending, it also means you’re about to enjoy all the benefits of Chewy—including 2-day delivery, some of the best customer service around and all your pet care needs in one place.
Frequently Asked Questions
Since we are no longer going to be selling Halo products on Halopets.com as of June 1st, 2024, there will be no way for you to accrue or redeem My Halo Rewards points. We have enjoyed rewarding our loyal customers and will continue to be a resource in caring for your pet. Partnering with Chewy will make purchasing Halo products even more convenient. With top-notch 24/7 customer service and 2-day delivery, Chewy can help you get everything you need to care for your pet all from one place.
The My Halo Rewards program will remain active until May 24, 2024.
Any remaining My Halo Rewards points will expire May 24, 2024.
Unfortunately, we are not able to transfer loyalty points to Chewy.
As we move our online ordering to retailers like Chewy, the My Halo Rewards program is being discontinued. Effective April 14th, 2024, rewards points are no longer being awarded.
My Halo Rewards points cannot be retroactively redeemed. They can be applied to purchases made on Halopets.com through May 24, 2024.
Halo’s ordering software allows only one form of discount to be applied to each order. You can choose to use either points or promotion codes, but not both at the same time.
Terms & Conditions
Effective April 8, 2024, Halo will be discontinuing its My Halo Rewards Loyalty Program. All Points will have an expiration date of May 24, 2024, and must be redeemed on paid orders processed before that date. Any Points not redeemed within the specified timeframe will expire and be forfeited. No additional points will accrue after April 16, 2024.
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Program Overview. Customers earn loyalty points ("Points") for every eligible purchase made on our Site. Customers earn Points based on the total purchase amount, excluding taxes, shipping fees, and any discounts or other promotional offers applied. The earning rate may vary based on promotions or special offers.
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Points Redemption. Points can be redeemed for eligible rewards or discounts as specified by Halo. Points must be redeemed prior to processing payment for orders. Points cannot be redeemed on past purchases. The redemption options and associated Point values may vary and are subject to change at Halo’s discretion.
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No Cash Value. Points have no cash value and cannot be exchanged for cash or any monetary equivalent. Points cannot be redeemed for cash under any circumstances.
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Non-Transferable. Points are non-transferable and cannot be sold, exchanged, bartered, or otherwise transferred to another individual or account. Points are solely for the benefit of the Customer who earned them.
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Fraud and Abuse. Halo reserves the right to suspend or terminate a Customer's participation in the Program if we suspect any fraudulent activity, misuse, or abuse of the Program or Points. Such actions may result in the forfeiture of accrued Points and termination of Program privileges.
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Modification or Termination. Halo reserves the right to modify, suspend, or terminate the My Halo Rewards Loyalty Program at any time without prior notice. In the event of such changes, Halo will make reasonable efforts to notify Customers by posting such changes on the Site and by email to the Customer’s email address associated with the My Halo Rewards Loyalty Program.
If you have any questions or concerns regarding the My Halo Rewards Loyalty Program, please contact our Customer Service Team for assistance by phone at: 1-800-426-4256, Mon. – Fri. 9:00AM – 5:00PM ET, or by email: support@halopets.com.
*Discount applies to a single, one-time transaction. One use per customer. Discount cannot be combined with any other promo codes or offers.
